If you are going to the AIA Minnesota Conference in Minneapolis on November 12-15, CMG’s Kelly Fehr will be a panelist in one of their sessions.

 

Event W24 – Winning Ways to Pass the Client Relationship Baton

Date: Wednesday, November 13

Time: 10:15 am to 11:30 am

Location: Minneapolis Convention Center, Room 102ABC

Client relationships, where founders have forged close, loyal, and productive partnerships, have real value and are a vehicle for transferring a firm’s DNA from one generation to the next. This session will highlight the rewards of effective client relationship continuity planning. We will draw from evidence and anecdotes gleaned from “Best Practices in Client Relationships,” an ongoing research effort based on interviews with 25 AIA Architecture Firm Award winners. Through an interactive discussion between panel and audience, we will explore benefits and risks related to revenue, staff satisfaction and retention, culture, competition, and diversity. Participants will be given a template for client relationship planning that embraces next-generation leaders as well as senior leaders who provide enormous meaning to the practice but are in transition.